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Terms of Service

Effective date: 2026-05-22 Last updated: 2026-05-22

1. Agreement to these Terms

These Terms of Service (the "Terms") form a binding legal agreement between you and Loop Social LLC, a North Carolina limited liability company ("Loop Social," "we," "us," "our"). They govern your access to and use of the LoSo mobile application and any related services, websites, and features (collectively, the "Service").

By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. By using the Service, you also consent to receive electronic communications from us (e.g., emails, in-app notifications, push notifications) and agree that such communications satisfy any legal requirement that notices be in writing.

PLEASE READ SECTION 14 CAREFULLY. It requires you and Loop Social to resolve disputes through individual binding arbitration and waives your right to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms — see Section 14.8.

2. Who can use the Service

You must be 18 years of age or older to use the Service. By using the Service, you represent and warrant that:

  • You are at least 18 years old.

  • You have the legal capacity to enter into these Terms.

  • You are not barred from using the Service under applicable law (for example, you are not on a US sanctions list or located in a country subject to a US embargo).

  • You will provide accurate information when you register and keep it current.

If we learn that someone under 18 has created an account, we will terminate it.

3. Your account

3.1 Registration

You create an account by providing your mobile phone number and verifying it via SMS. You may also provide an email address, name, username, and profile photo. You are responsible for the accuracy of this information.

3.2 Account security

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account that you could have prevented.

3.3 One person, one account

Each account is for a single individual. You may not transfer, sell, or share your account, and you may not create an account on behalf of someone else without their authorization.

4. The Service

The Service helps you discover places and events, save them, recommend them to friends, and organize them in private groups called Circles. We may modify, suspend, or discontinue any feature of the Service at any time, with or without notice.

The Service is provided to you under a limited, personal, non-exclusive, non-transferable, revocable license to access and use it for your personal, non-commercial use, subject to these Terms.

The Service is currently free of charge. If we introduce paid features in the future, we will give you notice and the opportunity to accept additional terms before charging you.

5. Your content

5.1 What is "Your Content"

"Your Content" means anything you post, upload, submit, or share through the Service: events you create, place recommendations and notes, photos, profile information, comments, messages within Circles, and any other material you contribute.

5.2 You own Your Content

You retain all ownership rights in Your Content. We do not claim ownership of anything you post.

5.3 License to operate the Service

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (e.g., resize images, generate thumbnails), display, and distribute Your Content solely as needed to operate, provide, and improve the Service for you and the audience you choose (e.g., your Circle members or friends).

This license is operational only: - We will not use Your Content in our advertising or marketing without separate permission from you. - We will not sublicense Your Content to third parties for their own commercial use. - The license ends when you delete Your Content or your account, except (a) for content already shared with others (where reasonable retention applies), and (b) for backup copies that age out per our retention schedule (see Privacy Policy).

5.4 Your representations

By posting Your Content, you represent and warrant that: - You own it or have all rights necessary to post it and grant the license above. - It does not infringe anyone else's intellectual-property, privacy, or publicity rights. - It does not violate any law or these Terms.

5.5 Feedback

If you send us suggestions, ideas, or feedback, you grant us an unrestricted, royalty-free, perpetual license to use them for any purpose without compensation.

6. Acceptable use

You agree not to (and not to enable others to):

  • Post, share, or recommend content that is unlawful, threatening, harassing, defamatory, obscene, sexually explicit, hateful, or that promotes violence, self-harm, or discrimination.

  • Impersonate anyone or misrepresent your affiliation with any person or entity.

  • Post events that are illegal, fraudulent, dangerous, or that you are not authorized to organize.

  • Use the Service to spam, phish, distribute malware, or send unsolicited commercial messages.

  • Collect, scrape, or harvest data from the Service through automated means, except as expressly permitted by us in writing.

  • Reverse-engineer, decompile, or attempt to derive source code from the Service.

  • Interfere with the Service, our servers, or other users' use of the Service.

  • Bypass, disable, or attempt to circumvent any security or rate-limiting feature.

  • Use the Service to organize or promote anything illegal under the laws applicable to you or to a venue.

  • Use the Service for commercial purposes (including ticket reselling, organized solicitation, or promoting a business) without our prior written agreement.

  • Use the Service in any way that violates Apple's or Google's then-current platform terms.

We may, but are not required to, remove any content or terminate any account that we believe in good faith violates these Terms.

7. Events, venues, and third-party content

7.1 Aggregated venue and event data

The Service displays information about places and events, some of which we obtain from third parties (including Google Maps, Eventbrite, Ticketmaster, and other publicly available sources). We do not verify and we make no representation about the accuracy, completeness, availability, pricing, age requirements, or safety of any place or event. Always verify details with the venue or event organizer before attending.

7.2 User-created events

When you create an event in the Service, you are the host. You are solely responsible for the event, including its lawfulness, accuracy, safety, the conduct of attendees, any required permits or licenses, and any liability arising from it. Loop Social is not the host, organizer, or sponsor of any user-created event and has no responsibility for what happens before, during, or after it.

7.3 Tickets and external services

The Service may link to third-party ticketing or reservation services. Any purchase, RSVP, or transaction with those services is between you and that third party, governed by their terms.

8. In-person interactions and personal safety

The Service helps you find people, places, and events to meet in real life. Real-world meetings carry real-world risks. Loop Social is not responsible for the conduct of any user, host, venue, or third party, online or offline.

You are solely responsible for your interactions with others. We strongly recommend that you: - Meet new people in public, well-attended places, especially the first time. - Tell a trusted friend where you'll be. - Trust your instincts and leave any situation that feels unsafe. - Verify that hosts and venues are legitimate before sharing personal information or making payments. - Comply with all local laws regarding events, gatherings, and venues.

We do not perform background checks on users, hosts, or venues. We do not guarantee that any user is who they claim to be.

If you experience harm or witness misconduct, you may report it in-app or by emailing [email protected]. We may investigate and take action, but we are not law enforcement; for emergencies, contact local authorities.

9. AI-generated content

The Service uses artificial intelligence (currently provided by OpenAI) to generate content such as place descriptions and discovery search results. AI-generated content can be inaccurate, incomplete, biased, or out of date. Treat it as a starting point, not a fact. Always verify important details (e.g., hours, prices, age restrictions, accessibility) directly with the venue or event organizer.

You are not permitted to use Loop Social's AI features to (a) generate content that violates Section 6, (b) create misleading content about real people, places, or events, (c) probe, attack, or extract data from the underlying AI models, or (d) build a competing product.

10. Reporting and moderation

The Service includes tools to report content, users, events, and venues. We review reports and may remove content, suspend accounts, or take other action at our discretion. We do not promise to remove specific content or to act on any particular report.

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice to our designated DMCA agent at:

Loop Social LLC — DMCA Agent Email: [email protected] Mail: Loop Social LLC, 4030 Wake Forest Road, STE 349, Raleigh, NC 27609 US Copyright Office Registration: DMCA-1072516

Your notice must include the elements required by the DMCA (17 U.S.C. § 512(c)(3)). If we remove or disable content in response to a notice, we will make a good-faith effort to notify the affected user, who may submit a counter-notice under 17 U.S.C. § 512(g). We may forward your notice to the alleged infringer. We may also terminate accounts of repeat infringers.

11. Termination

11.1 By you

You may stop using the Service at any time and delete your account in Settings → Account → Delete Account. Deletion is immediate and cannot be undone.

11.2 By us

We may suspend or terminate your access to the Service at any time, with or without notice, including if we believe you have violated these Terms, our Privacy Policy, or applicable law, or if your continued use poses a risk to other users, the Service, or us.

11.3 Effect

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination — including 5.5 (Feedback), 6 (Acceptable Use), 7–9 (third-party, safety, AI disclaimers), 10 (DMCA), 12 (Disclaimers), 13 (Liability), 14 (Disputes), and 18 (Miscellaneous) — survive.

12. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that any content (including AI-generated content or third-party content) will be accurate, complete, or reliable.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law:

  • Excluded damages. In no event will Loop Social, its affiliates, or its and their officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to the Service or these Terms.

  • Cap on liability. Loop Social's total liability for any claim arising out of or relating to these Terms or the Service will not exceed one hundred US dollars (US$100).

  • Real-world events. We are not liable for any harm, injury, loss, or damage arising from your interactions with other users, attendance at any event, visit to any venue, or any meeting you arrange or attend through the Service.

These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of the damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

13.1 Indemnification

You agree to indemnify, defend, and hold harmless Loop Social, its affiliates, and its and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) any event you create, host, or organize through the Service; (d) your interactions with other users, venues, or third parties (whether online or offline); or (e) your violation of these Terms or applicable law. We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

14. Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights. It requires you and Loop Social to resolve most disputes through binding individual arbitration instead of in court, and waives your right to participate in a class action. You can opt out within 30 days — see 14.8.

14.1 Informal resolution

Before starting an arbitration, you and Loop Social agree to try to resolve the dispute informally for at least 60 days. Send a written notice describing the dispute to [email protected], including your name, account info, and the relief you seek. We will respond and try in good faith to resolve it.

14.2 Agreement to arbitrate

If informal resolution does not work, you and Loop Social agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, except for the carve-outs in 14.5.

14.3 Arbitration administrator and rules

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at adr.org). The Federal Arbitration Act governs the interpretation and enforcement of this section.

14.4 Arbitration logistics

  • The arbitration will be conducted by a single neutral arbitrator.

  • The seat of arbitration is Wake County, North Carolina, but you may participate by phone or video, and the arbitrator may decide the case based on written submissions.

  • Each party bears its own attorneys' fees and costs unless the arbitrator awards them under applicable law or these Terms.

  • The arbitrator can award the same individual relief that a court could.

14.5 Carve-outs

Either party may bring a claim in small-claims court if the claim qualifies and is brought on an individual basis. Either party may also seek injunctive relief in court to protect intellectual-property rights.

14.6 Class-action waiver

YOU AND LOOP SOCIAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of more than one person and may not preside over any form of representative or class proceeding.

14.7 Severability of this section

If the class-action waiver in 14.6 is found unenforceable as to a particular claim or relief, that claim or relief (and only that claim or relief) will be severed from arbitration and brought in court. The rest of this Section 14 will remain in effect.

14.8 Right to opt out of arbitration

You may opt out of this Section 14 by sending a written opt-out notice to [email protected] within 30 days of first accepting these Terms. The notice must include your full name, the email address or phone number associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, Section 14 does not apply to you, but the rest of these Terms still do.

14.9 Changes

If we materially change Section 14 in the future, you may reject the change by sending a written notice to [email protected] within 30 days of the change taking effect, in which case the prior version of Section 14 will continue to apply to you.

15. Governing law and venue

These Terms are governed by the laws of the State of North Carolina, excluding its conflict-of-laws rules, and by applicable US federal law.

For any dispute not subject to arbitration under Section 14, you and Loop Social agree to the exclusive jurisdiction of the state and federal courts located in Wake County, North Carolina, and waive any objection based on inconvenient forum.

16. Apple App Store

If you accessed the Service through the Apple App Store, the following additional terms apply:

  • These Terms are between you and Loop Social, not Apple. Apple is not responsible for the Service or its content.

  • Apple has no obligation to provide maintenance or support for the Service.

  • If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (currently $0); to the maximum extent permitted by law, Apple has no other warranty obligation.

  • Apple is not responsible for addressing claims by you or any third party relating to the Service, including product-liability, legal-compliance, or consumer-protection claims.

  • If a third party claims that the Service infringes intellectual-property rights, Loop Social (not Apple) is responsible for investigation, defense, settlement, and discharge.

  • You represent that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties.

  • Apple and its subsidiaries are third-party beneficiaries of these Terms; Apple has the right to enforce these Terms against you as a third-party beneficiary.

  • You agree to comply with all applicable third-party terms when using the Service (e.g., your wireless carrier's data plan terms).

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notice. Continued use of the Service after the update means you accept it. If you do not agree, your remedy is to stop using and delete your account.

18. Miscellaneous

  • Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Loop Social regarding the Service and supersede any prior agreements.

  • No waiver. Our failure to enforce any provision is not a waiver of that provision.

  • Severability. If any provision is found unenforceable, the rest remains in full force.

  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.

  • Notice. We may give notice to you by email, in-app notification, or by posting in the Service. You may give notice to us at [email protected].

  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

  • Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Loop Social.

  • Headings. Section headings are for convenience and do not affect interpretation.

  • Government users. The Service is "commercial computer software" as defined in FAR 2.101 and DFARS 227.7202; US government use is subject to these Terms.

19. Contact